Front Page Blog

Thursday, February 20, 2014 - 17:03

Why I Work

By Ben Spangenberg

As a child with Spina Bifida growing up in Northern California I had some amazing opportunities. I went to the best public schools, had friends both with and without disabilities, and even participated in children’s theater. I also had many of the complications that people with Spina Bifida have—eleven surgeries, occupational and physical therapy appointments and countless sick days.

Through all of the opportunities and challenges of childhood, I always expected to graduate high school, go to college and get a good job that would keep me self-sufficient.  By high school, I learned about the atrociously high unemployment rate for people with disabilities, and realized this would not be so easy. After high school, I attended the University of California at Berkeley, where I discovered Supplemental Security Income (SSI). SSI provided some income for housing and food and Medicaid provided the health insurance...

Monday, February 10, 2014 - 11:37

Section 508: What can we infer from a lack of complaints?

By Chris Law, Ph.D., Senior Accessibility Analyst

Question: "How's 508 working out for your customers?"

Response: "We haven't had any complaints, so I think we're doing really well."

A lack of complaints is often cited in Section 508 circles as an indicator that we are all doing a great job for our customers. But are we? Research on consumer complaints suggests that people in general don't complain. They either go elsewhere, or just stop using that type of product or service.

Think about your latest bad restaurant experience. Did you complain to the management or just not go back? If you were to complain to the manager about your food, would you expect to receive a prompt, courteous response with a sincere attempt to resolve the problem? You bet! Section 508 departments put plans and procedures in place to quickly respond to complaints as they arise. Indeed I've...

Monday, January 20, 2014 - 23:00

Community Living:  Report to Congress on Long Term Services & Supports

By Stephanie Mensh

Over 12 million Americans receive long term services and supports (LTSS) to meet their daily needs in a variety of settings, provided by family and/or paid workers. In late September, the bi-partisan Commission on Long Term Care issued its Report to Congress.

The Commission’s Report issued a “call to action,” declaring that:

  • New approaches are needed to bring LTSS care integration, technology, and innovative workforce strategies together to reduce costs and improve outcomes.
  • Creative financing efforts are needed to affordably insure the risk of needing LTSS and encourage higher levels of savings.
  • A more accessible and sustainable Medicaid is needed to assure its continued role in guaranteeing the availability of LTSS.

The LTC Commission was formed by the “fiscal cliff” law in January 2013, and asked...