A truck.

Management of Federal Diabetes and Vision Exemption Programs (DVEP)

New Editions employee reviewing a report for client.
Client: 
Federal Motor Carrier Safety Administration
Project Description: 

New Editions provides operational and management support to the Federal Motor Carrier Safety Administration (FMCSA) for their DVEP initiative. The Transportation Equity Act for the 21st Century (TEA-21) provides the legislative umbrella for establishing and operating the DVEP which provides exemptions for interstate drivers meeting the programs’ guidelines. Through this program drivers are offered the opportunity to fully participate in their careers.

Our team brings expertise to the processing of drivers’ applications and renewals. This includes responding to application requests and program inquiries, processing new and renewal applications, collecting and storing data, preparing and maintaining Federal Register and other publications, monitoring drivers with exemptions, and preparing standard operation manuals and program reports. To support these tasks, we operate a robust call center, developed and maintains a call center application and database, institutes a rigorous quality control plan and provides ongoing management oversight.

Skills and Capabilities: 
  • National call center operation
  • Database designs and maintenance
  • Standardized and ad hoc reporting on program activities and statistics