This contract position supports a federal government client. The contract involves providing helpdesk support to medical providers utilizing a national registry database system.
Duties and Responsibilities include but are not limited to:
Assisting medical providers with technical issues relating to the national registry (NR) database.
Verifying medical provider credentials to certify new users of the NR database.
Organizing and prioritizing a large volume of support tickets, emails, & calls in a helpdesk environment.
Troubleshooting technical & IT related issues, understanding when issues need to be escalated, & doing so appropriately.
Working in cooperation with other staff members to ensure coverage of all tasks, providing seamless customer service to users and the client.
Preparing daily reports & providing other information to the client as needed.
Maintaining excel workbooks, tracking information on a daily basis.
Participating in team and client meetings as needed.
Assisting with Jira system tickets as needed.
Job Requirements:
Customer service experience, phone experience preferred
Ability to think critically & problem-solve
Detail oriented
Collaborates well in a team environment
Self-motivated
Works successfully with minimal supervision
Strong time-management skills & ability to manage competing priorities successfully
Comfortable in a fluid environment; easily managing shifting priorities.
Proficient in Microsoft Office
IT Helpdesk experience preferred
College Degree required
Clearance Requirements
Must be able to obtain a Public Trust Clearance with a government agency
Position Type and Hours of Work
The position is currently fully remote, but may change at any time based on the needs of the contract. Schedule is Monday through Friday, 8:30a to 5p, 40 hour per week.
