Administrative Assistant / Helpdesk Technician

Administrative Assistant / Helpdesk Technician, Location: Fully remote (Headquarters based in Falls Church, VA)

We’re looking for someone who thrives on keeping things running smoothly- someone who can juggle a busy inbox, pick up the phone with a smile in their voice, and find solutions before most people have finished explaining the problem.

In this role, you’ll be the go-to person for medical providers and commercial operators using our client’s proprietary database system. One moment you might be walking someone through a technical hiccup, the next you could be verifying credentials for a new user or creating a quick data pull for the client. You’ll be part of a close-knit team, working together to make sure nothing falls through the cracks and that every stakeholder feels supported.

You’ll be successful here if you:

• Naturally put people at ease, even over the phone.
• Think on your feet and troubleshoot with confidence—knowing when to dig deeper and when to elevate to the next level for resolution.
• Keep yourself organized and focused, even with shifting priorities.
• Enjoy collaborating with others and are equally comfortable working independently.
• Bring a positive, can-do attitude.

You’ll spend your days:

• Helping providers with technical issues and guiding them through solutions.
• Managing support tickets, emails, and calls—making sure each one is handled promptly and professionally.
• Verifying provider credentials to onboard new medical providers and keeping current providers compliant.
• Maintaining accurate documentation and preparing reports as needed.
• Participating in team and client meetings to stay aligned and ahead of potential challenges.
• Pitching in with tasks and special projects as needed.

To join us, you’ll need:

• Experience providing excellent customer service (especially in high-volume settings).
• Comfort with Microsoft Office—Word, Excel, Outlook, Teams, and SharePoint are part of your daily toolkit.
• Strong organizational and time-management skills, with the ability to handle competing priorities.
• A knack for problem-solving and attention to detail.
• The ability to obtain a Public Trust Clearance with a government agency.
• Completion of a bachelor’s degree or higher.
• Prior remote work is strongly encouraged.
• It’s a bonus if you have prior IT helpdesk experience.

This position is currently fully remote, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. (40 hours/week). While the role is remote now, it could shift anytime depending on the needs of the contract. Candidates from the following states will be considered: Arizona, Connecticut, Florida, Georgia, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Utah, Virginia, West Virginia, and the District of Columbia. 

To apply for any of the positions below, email HR@neweditions.net. Be sure to put the job title (i.e., Administrative Assistant / Helpdesk Technician) in the subject line of your email.