The Front Page Blog

Question: "How's 508 working out for your customers?"

Response: "We haven't had any complaints, so I think we're doing really well."

A lack of complaints is often cited in Section 508 circles as an indicator that we are all doing a great job for our customers. But are we? Research on consumer complaints suggests that people in general don't complain. They either go elsewhere,…

Over 12 million Americans receive long term services and supports (LTSS) to meet their daily needs in a variety of settings, provided by family and/or paid workers. In late September, the bi-partisan Commission on Long Term Care issued its Report to Congress.